Customer care · Returns & exchanges
Let us help.
If something is not quite right, a conversation is the first step. Our team is here to help you understand the options for your order.
A little time to decide.
You may request a return within 30 days of delivery. Items must be unused, with their tags attached and in their original packaging.
If you have questions about a product's size, materials, colour or care before ordering, our team would be pleased to help.
Please contact us before sending an item back so we can confirm eligibility, the correct return address and the next steps.
Start a return or exchange enquiry.
- Write to our team.Within 30 days of delivery, email sales@finestessentials.com with your order number, the item concerned and a brief description of how we can help.
- Let us review the details.Tell us whether you would prefer a return or an exchange. We can confirm eligibility and explain the next steps for your item.
- Confirm before sending.Please contact us before sending an item back so we can provide the correct return address and any relevant instructions.
Return postage & refunds.
Return postage is the customer's responsibility unless the item arrived damaged or incorrect. If there is an issue with your order, contact us first so we can arrange the appropriate next steps.
Approved refunds are issued to the original payment method after the returned item has been inspected. We will email you when your refund is confirmed; please allow additional time for your bank or payment provider to process it.
Original delivery charges are not refundable unless the item arrived damaged or incorrect, or a refund is required by applicable law.
Considering an exchange?
Let us know the item, size or colour you would prefer. Our team can help you explore the available options and confirm whether an exchange is possible.
An issue with your item?
If an item arrives damaged or differs from your order, contact us with your order number, a brief description and clear photographs of the item and packaging. Keep the packaging while we review the details with you.
A few useful details.
How long do I have to request a return?
Contact us within 30 days of delivery to request a return. Items must be unused, with their tags attached and in their original packaging. Include your order number so our team can help with the next steps.
Where should I send an item?
Our team will confirm the appropriate return address and instructions for your enquiry. Please contact us before arranging a return shipment.
How can I check the status of a return?
Reply to your existing conversation with our team, or email sales@finestessentials.com with your order number. We can help you check the status and next steps.
Finest Essentials
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For help with a purchase or a question about an item, start a conversation with our team.
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