SHIPPING AND RETURNS
Finest Essentials will dispatch most orders within 2-3 business day Monday to Friday assuming all items are in stock. Orders are usually processed and shipped within 1-3 business days. Order processing and delivery times may vary in peak times such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day and some catalogue promotions. Contact us for more information. We uses Australia Post (within Australia) and EPS (international order) for our deliveries.
We offer delivery of a wide range of Beauty and Healthcare products from finestessentials.com to international destinations.
WITHIN AUSTRALIA
FREE delivery within Australia when you spend $80 and over ($6.00 if you spend less)
*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country
INTERNATIONAL SHIPPING
Delivery charge: Mainland China Delivery Free / Rest of the world Flat Rate $6 – $28
Country |
Delivery within (working days*) |
|
China (Delivery Free) |
2 – 5 |
|
Hong Kong ( Flat Rate $18.00) |
5- 15 |
|
Singapore & Malaysia (Flat Rate $22.00) |
5 – 15 |
|
South Korea (Flat Rate $22.00) |
5 – 15 |
|
Canada (Flat Rate $22.00) |
5 – 15 |
|
USA(Flat Rate $22.00) |
5 – 15 |
|
Norway (Flat Rate $28.00) |
5 – 15 |
| UK ( Flat Rate: $28.00) | 5 – 15 |
|
Japan (Flat Rate $22.00) |
5 – 10 |
|
New Zealand (Flat Rate $18.00) |
5 – 10 |
|
Philippines (Flat Rate $28.00) |
5 – 15 |
|
Rest of the World (Flat Rate $28.00) |
6 – 20 |
At Finest Essentials, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please note Items can only be returned or exchange if they are unopened, unused and in a re-saleable condition.
Once an RMA number has been received, please ship the item(s) by mail to:
Finest Essentials Company
7 Cassia Court, Annandale, QLD4814
Australia
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.